All orders can be canceled until they are shipped. If item has been shipped, we can’t cancel order. If your order has been paid and you need to cancel it, please contact us within 12 hours from order date.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described. Refunds take 3-5 business days to process, not including weekends and holidays.
Our highest priority is to make you happy, so everyone who shops on envygreenleaf.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
- full or partial refund if the item is not as described;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. you provided the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, delayed by virus pandemic).
All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page and we will review claim to get your refund process started.
All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a refund. Buyer pays shipping cost to return item for a full refund, based on item is unused condition, and factory sealed.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.